Agile Leadership for 2022 and the post-pandemic era

As 2021 drew to a close, many businesses reflected on another year that had been hugely influenced by the Coronavirus pandemic. How had their businesses been forced to change, and what changes would their organisations take forward into 2022 and the post-pandemic era? In particular, how/if leaders need to change their style of leadership to a more agile one to suit post-pandemic… Continue reading Agile Leadership for 2022 and the post-pandemic era

Organisational Silos and Productivity

For many businesses a key organisational goal is to ensure collaboration between their various teams to improve overall productivity. However, the separate nature of these teams, or silos, in themselves contribute to poor productivity and competitive decline. Leaders often find themselves having to balance the two.

Feedback in a B2B environment

Recent discussion has focused on measures such as Net Promoter Score (NPS) for B2B, arguing that the broad range of KPIs for businesses nowadays means that condensed measures are far less useful, with the example of NPS cited as “a very poor predictor of customer loyalty and customer satisfaction.”